FAQ

 


Where does the magic happen?

  1. All of my baked goods are produced in my home kitchen, which I clean and sanitize on a daily basis.

  2. When handling fresh products, scooping doughs, packaging boxes for shipment, etc, I always wear sterile disposable gloves and scarves, headbands or hats to keep everything clean and contaminate free.

  3. All my ready made cookies and doughs are stored in a chest freezer, where they remain super chilllll until baking or shipping time.

  4. Your orders will be sealed and packaged by me, and dropped off at the post office or hand-delivered by yours truly.

  5. Let’s keep each other healthy, let’s make each other happy!

Ordering

Choose a cookie/preserve box. Choose them all! Pack them in your shopping cart and checkout using Paypal or Stripe for Credit/debit cards.

Payment

I accept Paypal and credit/debit cards through the online store. If you would like to arrange another form of payment, please email hellopoppetspantry@gmail.com.

Shipping

Understand that I make cookies and candies based on the volume of orders I receive. Orders can take up to a week or longer to process and produce, depending on size and complexity. Keep this in mind if you’d like your box shipped by a certain date. Generally, my ship days are Monday-Wednesday. Once your order ships, you will receive an email with your tracking number so you can track your package to its new home. Shipping costs are based on the volume of your order. Any single order of 2 or more boxes will ship in a flat rate priority mail box. All orders will ship priority mail unless otherwise designated.

Delivering

I currently make deliveries to Brooklyn residents ONLY. Delivery fees are applied at checkout. Pickup is available for some items. For pickups, the address and pickup dates/times will be emailed subsequent to the order going through. For further questions, please email me at hellopoppetspantry@gmail.com.

Packaging

All orders come in adorable, reusable boxes. Each box will contain a packet listing all the ingredients for items included in the box and any food allergy information. I do my utmost to snugly pack your treats so that they arrive in one piece! However, the postal system is a wild place, and I cannot guarantee your package will arrive with no breakage. Thanks for your understanding!

Ingredient sourcing

When possible, I seek out local suppliers to stock my pantry. Here are some of the local farms/businesses that I order from:

Chocolate: Raaka organic unroasted single origin chocolate, grown by Zorzal Cacao in the Dominican Republic and produced in Red Hook, Brooklyn.
AP, Barley&Rye Flours: Ground Up Grains, sourced from farms in NY state.
Butter&dairy: Ronnybrook Farm, based in Ancramdale, NY.
Honey: Beekeeper’s daughter, based in Plains, PA.

Eggs: Rexcroft Farms in Athens NY.

Special orders

Don’t hesitate to reach out to me via email for a special order request. There are limits to the types of goods I can produce, but I would love to help you fulfill your greatest cookie and jam desires!

WHY NO MACARONS??

I know, right? Unfortunately, at this time I cannot produce macarons from my home kitchen. I'll be sure to let you know if and when they become available!
 

ANY OTHER QUESTIONS?

Please email me at hellopoppetspantry@gmail.com with any other questions you may have!